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Epoch Support


Open 24 Hours
Phone Toll Free: +1 800 893 8871
Phone Worldwide: +1 310 664 5810
Email: billing@epoch.com

Rocketgate Support


In the US: 1-(888)-714-3597
Outside the US: 702-749-4453
Email: jamesdeen@rocketgate.com


James Deen Support


Email: support@jamesdeen.com

How Do I Find My Biller?


If you checked out with Paypal, your biller is Epoch. If you checked out with a credit card, please check your bank statement. If your bank statement says "JD Sales 888-714-3597" and/or "Third Rock Enterprises", your biller is Rocketgate. If your bank statement says "Epoch.com" your biller is Epoch. If you still cannot locate your biller, please email support@jamesdeen.com


How Do I Cancel My Membership?

In order to cancel your membership, please identify your biller above and contact them directly for fastest service. If you cannot locate your biller, please contact us at support@jamesdeen.com. If emailing support@jamesdeen.com, please allow up to 3 days for your inquiry to be answered.


I Forgot My Username/Password!

If you have lost your login information, you must provide us with the email address you used when you signed up for your membership. Contact us at support@jamesdeen.com.


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